Returns Policy

Q1 - Can I return an item/cancel a delivery?

Yes, we’ll be pleased to take back any items that are in a resellable condition within 14 days of purchase.

You can arrange collection by emailing us at customerservice@travisperkins.co.uk or calling 0330 123 3846 with your order number and product details. The return of perishable items (i.e. cement, plaster) will not be accepted. For a full list of items that cannot be returned please see the section "There are occasions where you cannot return Products” in our Conditions of Sale.

Please note that our minimum charge for this collection service is 15% of the order value and may be more depending on your location and product type. Once the products have been returned, you will be refunded within 7 working days.

 

Q2 - Will I receive a re-stocking charge? 

If we do accept a return of the Products, they must be returned in their original condition within 30 days of the date of delivery to you. You can arrange collection by emailing us at customerservice@travisperkins.co.uk or calling 0330 123 3846 with your order number and product details. Please note that we may deduct a reasonable restocking charge from the amount of your refund. You will not be charged a restocking fee if you cancel your order under your Consumer Cancellation Rights.

 

Q3 - How do I return a faulty or damaged product?

We'll be pleased to give you a refund or exchange if you tell us about the problem within 30 days of delivery.

You can arrange free collection by emailing customerservice@travisperkins.co.uk or calling 0330 123 3846 with your order number and product details. 

 

Q4 - How do I return my hired equipment?

You can return your hired equipment to any of our Tool Hire branches. To find your nearest branch that offers Tool Hire, use our branch locator or contact your local branch for details.